Short quick review of Lunanode from my phone: they’re awesome.

I just had an amazing experience with Lunanode support.

I was trying to snapshot my VPS before they put their systems into maintenance tonight (plenty of warning which was nice), and I kept getting a failure notification.

First win for Lunanode: the failure notice had decent troubleshooting recommendations inline.

Unfortunately they didn’t work. But within a couple more minutes, one of their support agents emailed me saying that the error was resolved and I should try again. That was the second win, but it actually gets better.

I hadn’t contacted them yet.

They were awesomely proactive and took care of me before I could ask.

That’s how you win customers the right way.